“A process of reform in the way Governments work, share information, engage citizens and deliver services to external and internal clients for the benefit of both government and the clients” is termed as e-Governance. E-Governance has helped governments all over the world to bridge the gap between them and the people. The availability of internet and modern technology such as SMS, MMS, Bluetooth, RFID and so on made the transition easy for the governments. This eventually resulted in the interaction between government and citizens, government and enterprises and between various departments within the government becoming fast, transparent, comfortable, efficient and economical.
Today as soon as the government takes any important decision it is instantly passed on to the people. As a result the communication between government and the people and between various government agencies have become fast and quick.
E-Governance has added more visibility and transparency to the way the government and the different government agencies work. Unlike in earlier times when everything happened behind close doors, today everything is out in the open for everyone to see. The government can’t hide since each and every action of the government is well scrutinized and judged by the people.
Earlier people had a tough time when it came to filling forms or applications, paying bills and even filing tax returns. They had to spend a considerable amount of their precious time standing in queues to get anything done. But with e-governance everything has become easy. Life has become less complicated and easier. With the touch of a button all can be done including transactions.
The functioning of governments has greatly improved with e governance since they know that any laxity or indecision on their part would not be tolerated by the people.
E-governance implementation has led to the availability and accessibility of the different government services at a low cost.
Thus e Governance has been more beneficial to the people and has made their life easy and comfortable when it comes to communicating with government and its various agencies and departments.